We were happy with the speed of service. AJ was able to get us in and served quickly. Unfortunately, when it came to explaining how the braking system and trailer hitch work, we did not get the answers we expected·. AJ was confused bout how to detach the trailer and hitch and he provided unclear instructions regarding the brake. Further, a second more senior employee came to assist and demonstrated impatience and frustration. This left us feeling unsettled and did not meet our expectations for high quality customer service in the end. Please make sure that accurate information is available and that it is patiently and carefully explained.